At Villa Paradiso, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book a stay, or engage with our services in Hartbeespoort.

What Information We Collect

We may collect the following information:

• Personal Details: Name, email address, phone number, and postal address when you make a booking or contact us via our Contact Us page.
• Payment Information: Credit card details or other payment methods, processed securely through our payment partners.
• Usage Data: Information about your visits to our site, including IP address, browser type, and pages viewed, collected via cookies (see our Cookie Policy).
• Special Requests: Preferences for accommodation, glamping, weddings, or packages (e.g., room setup options from our Packages page).

How We Use Your Information

We use your data to:

• Process bookings for our accommodation, glamping, or weddings.
• Provide personalized services, such as arranging conferences or dining at Balcony@Villa.
• Send updates, promotions, or newsletters (you can opt out anytime).
• Improve our website and services based on your usage and feedback.

How We Protect Your Data

We implement robust security measures to protect your information, including encryption for transactions and secure storage. Our team is trained to handle data responsibly, and we comply with South African data protection laws.

Sharing Your Information

We do not sell your data. It may be shared with:

• Service providers (e.g., payment processors, booking systems) to fulfill your requests.
• Legal authorities if required by law.

Your Rights

You can request access, correction, or deletion of your data by contacting us at our Contact Us page. You may also opt out of marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy as needed.